Privacy Policy

Last Updated: August 2026

Dreams Travel & Tours Inc. ("Dreams Travel & Tours," "we," "our," or "us") respects your privacy and is committed to protecting the personal information you provide when you visit our website, request travel information, contact us, or use our travel booking services.

This Privacy Policy explains what information we may collect, how we use and protect that information, when we may share it with third parties, and the choices available to you.

By using our website or requesting our services, you acknowledge the practices described in this Privacy Policy.

1. About Dreams Travel & Tours Inc.

Dreams Travel & Tours Inc. is an independent travel agency and reseller of travel products and services. We assist customers with travel arrangements through travel suppliers, booking partners, consolidators, and other service providers.

Our services may include assistance with train and rail travel, flights, hotels, car rentals, cruises, tours, and other travel services.

When a reservation involves a third-party airline, rail carrier, hotel, cruise line, tour operator, transportation provider, or other supplier, that provider may have its own privacy policy and terms governing information processed in connection with the reservation.

2. Information We May Collect

Depending on how you interact with our website and services, we may collect the following categories of information:

Contact Information

• Name
• Email address
• Telephone number
• Mailing or billing address, when necessary

Travel Information

• Departure and arrival locations
• Travel dates
• Preferred travel times
• Passenger information required for a reservation
• Train, flight, hotel, or other travel preferences
• Reservation and itinerary information
• Special travel requests, where applicable

Payment Information

When you make a purchase or reservation, payment information may be collected and processed by Dreams Travel & Tours or by the applicable payment processor or booking supplier.

Payment information may include information necessary to process a transaction, such as payment method, billing information, and transaction details.

Where payment processing is handled by a third-party provider, the provider may process payment information according to its own privacy policy and security practices.

Information You Provide When Contacting Us

If you contact us by telephone, email, contact form, or another communication method, we may collect your name, contact information, and the contents of your communication so that we can respond to your request.

3. Information Collected Automatically

When you visit our website, certain technical information may be collected automatically. This information may include:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Date and time of visits
• Referring website or source
• Website interactions
• General usage and diagnostic information

We may use cookies, pixels, tags, log files, and similar technologies to support website functionality, security, analytics, advertising, and performance measurement.

Please see our Cookie Policy for additional information about cookies and similar technologies.

4. How We Use Personal Information

We may use personal information for legitimate business and service purposes, including:

• Responding to travel inquiries and requests.
• Processing travel reservations and bookings.
• Providing booking confirmations and travel information.
• Communicating with customers about their reservations.
• Assisting with changes, cancellations, or other booking requests.
• Providing customer support.
• Processing payments and transactions.
• Communicating important travel or schedule updates.
• Improving our website and services.
• Monitoring website performance and security.
• Preventing fraud, abuse, and unauthorized activity.
• Measuring advertising and marketing performance.
• Sending promotional communications where permitted by law.
• Complying with applicable legal and regulatory requirements.

5. Travel Reservations and Third-Party Suppliers

Because Dreams Travel & Tours operates as an independent travel agency and reseller, some reservations may require us to provide relevant customer information to the applicable travel supplier, booking partner, consolidator, carrier, or service provider.

The information shared will depend on the type of travel service being requested and the information necessary to complete or manage the reservation.

For example, a rail reservation may require passenger names, travel dates, origin and destination, contact information, and other information required by the applicable booking provider or rail carrier.

Third-party suppliers may process your information under their own privacy policies and terms. We recommend reviewing the applicable supplier's privacy policy when completing a reservation.

6. Sharing Personal Information

We may share personal information with third parties when reasonably necessary to provide our services or operate our business.

These parties may include:

• Travel suppliers and booking partners.
• Rail, airline, hotel, cruise, and transportation providers.
• Travel consolidators and reservation platforms.
• Payment processors and financial service providers.
• Website hosting and technology providers.
• Analytics and performance providers.
• Advertising and marketing service providers.
• Customer support and communication providers.
• Fraud prevention and security providers.
• Professional advisers and service providers.

We may also disclose information when required or permitted by law, including in response to lawful requests from courts, regulators, government authorities, or law enforcement agencies.

7. Advertising and Analytics

We may use analytics and advertising technologies to understand how visitors use our website, measure marketing campaigns, and improve our services.

Depending on the technologies and services enabled on our website, third-party providers may collect information about website visits, advertising interactions, device information, and other technical information.

These services may include Google Analytics, Google Ads, or other analytics and advertising platforms.

The processing of information by these third-party providers is governed by their respective privacy policies and applicable settings.

8. Marketing Communications

We may occasionally send promotional or informational communications about travel services, offers, or other services that may be relevant to you, where permitted by applicable law.

You may unsubscribe from promotional email communications by using the unsubscribe instructions included in the applicable communication.

Even if you opt out of marketing communications, we may continue to send non-promotional communications that are necessary to process or manage a reservation, respond to your request, or provide important service information.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support website functionality, remember preferences, analyze website usage, improve performance, and measure advertising effectiveness.

You may be able to control or disable certain cookies through your browser or device settings. Some website functions may not operate properly if necessary cookies are disabled.

For additional information, please review our Cookie Policy.

10. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, loss, or misuse.

Where appropriate, information may be transmitted using encryption and other security technologies.

However, no method of transmitting or storing information over the internet can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted to or through our website.

11. Data Retention

We retain personal information for as long as reasonably necessary to provide requested services, maintain business and transaction records, resolve disputes, comply with legal obligations, enforce agreements, prevent fraud, and fulfill other legitimate business purposes.

The length of time information is retained may vary depending on the type of information and the purpose for which it was collected.

12. Your Privacy Choices

Depending on your location and applicable law, you may have rights or choices regarding your personal information, including the ability to:

• Request access to personal information we maintain about you.
• Request correction of inaccurate information.
• Request deletion of certain personal information.
• Request information about how your personal information is used.
• Opt out of certain marketing communications.
• Manage certain cookie and advertising preferences.

Certain rights may be subject to applicable legal exceptions, verification requirements, or other limitations.

13. California Privacy Rights

If you are a California resident, you may have additional privacy rights under applicable California privacy laws.

Depending on the circumstances and applicable law, these rights may include the right to request information about the categories of personal information collected, the purposes for which information is used, the categories of recipients with whom information is shared, correction of inaccurate information, deletion of certain information, and other applicable privacy choices.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

14. European Economic Area and United Kingdom Users

If you are located in the European Economic Area or United Kingdom, additional privacy rights may apply depending on the circumstances.

These may include rights to access, correct, delete, restrict, or object to certain processing of personal information, as well as the right to request data portability or withdraw consent where processing is based on consent.

Where applicable, we process personal information based on legal grounds such as performance of a contract, compliance with legal obligations, legitimate interests, or consent.

15. Children's Privacy

Our website and services are not directed toward children under the age required by applicable privacy law. We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us without appropriate authorization, please contact us so that we can review the matter and take appropriate action.

16. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

We are not responsible for the privacy practices, content, security, or policies of third-party websites. We encourage you to review the privacy policy of any third-party website before providing personal information.

17. International Data Transfers

Depending on the location of our customers, suppliers, and service providers, personal information may be processed or stored in countries other than the country where it was originally collected.

Where required by applicable law, we take reasonable steps to ensure that appropriate safeguards are used when personal information is transferred internationally.

18. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices, or applicable legal requirements.

Any updated version will be posted on this page with a revised "Last Updated" date. We encourage you to review this page periodically.

19. Contact Us

If you have questions about this Privacy Policy or wish to submit a privacy-related request, please contact us using the information below.