Train Ticket Changes, Cancellations & Refunds

Dreams Travel & Tours Inc. is an independent travel agency that assists customers with train ticket bookings and eligible requests for changes, cancellations, and refunds.

Changes, cancellations, refunds, credits, and other booking modifications are subject to the fare rules, ticket conditions, and policies of the applicable operating rail carrier or booking supplier.

Changes to Your Train Ticket

Depending on the ticket purchased, certain reservations may be eligible for changes before the scheduled departure.

Depending on the applicable fare rules, changes may include travel dates, departure times, routes, passenger information, seat selections, or other permitted booking details.

Changes may be subject to fare differences, supplier charges, administrative or service fees, availability restrictions, and other applicable conditions.

If you need to change your reservation, we recommend contacting Dreams Travel & Tours Inc. as soon as possible. Our travel specialists can review the booking and explain the options available under the applicable fare rules.

Train Ticket Cancellations

Customers may request cancellation of an eligible train reservation. Whether a ticket can be cancelled, and whether a refund or credit is available, depends on the ticket type and the cancellation rules of the applicable rail carrier or booking supplier.

Some fares may be refundable, partially refundable, non-refundable, or subject to cancellation charges. Certain promotional or discounted fares may have additional restrictions.

Cancellation requests should be submitted as early as possible and before the applicable cancellation deadline.

Refunds

If a reservation qualifies for a refund under the applicable fare rules, Dreams Travel & Tours Inc. may assist with submitting or processing the refund request.

The amount and eligibility of any refund are determined by the applicable rail carrier, supplier, fare conditions, and booking terms.

Approved refunds are generally returned through the applicable payment method or booking process, subject to the policies and processing timelines of the relevant supplier.

A refund may take additional time to appear in a customer's account after it has been approved or processed.

Fare Differences and Fees

When a booking is changed, the new itinerary may have a different fare from the original reservation.

Customers may be responsible for any applicable fare difference, cancellation charge, change fee, supplier fee, or disclosed service fee.

The exact amount depends on the applicable reservation, fare rules, availability, and supplier policies.

Delayed or Cancelled Train Services

If a train service is delayed, cancelled, rescheduled, or otherwise affected by the operating rail carrier, available options may include rebooking, travel credit, refund, or other remedies depending on the carrier's applicable policies.

Dreams Travel & Tours Inc. does not operate or control rail transportation services and cannot guarantee that a particular remedy will be available.

Where appropriate, our travel specialists can assist customers in understanding the available options and communicating with the applicable booking provider or rail carrier.

How to Request a Change or Cancellation

To request assistance with a train ticket change, cancellation, or refund, please contact Dreams Travel & Tours Inc. with your booking information.

Having your reservation or confirmation number available can help us review your booking more efficiently.

We recommend submitting requests as soon as possible because some fare rules contain deadlines that apply before the scheduled departure.

Our Role

Dreams Travel & Tours Inc. provides travel booking assistance as an independent travel agency and reseller of travel services.

We can assist customers in reviewing applicable booking conditions and, where permitted, submitting eligible change, cancellation, or refund requests.

We do not determine the fare rules, cancellation penalties, refund eligibility, compensation, schedules, or operating policies of the rail carrier.

Important Notice

Dreams Travel & Tours Inc. is an independent travel agency and does not operate rail transportation services.

All train ticket changes, cancellations, refunds, credits, compensation, and related conditions are subject to the rules of the applicable rail carrier or booking supplier and may change without prior notice.

The information on this page is provided for general guidance only. The specific terms applicable to your reservation are determined by the fare, ticket, itinerary, and supplier associated with your booking.

Customers should review their booking confirmation and applicable supplier terms before requesting a change, cancellation, or refund.